Due to the COVID-19 pandemic, Kristals will only refund or exchange any unopen, unused products. 

Customers who purchase products from our Kristals website may return them by mail to 15767 NW 16th Ct, Miami, FL 33169. Please call 1-866-210-0720 or email [email protected] for more details. Kristals products purchased in all other locations must be returned to their original point of purchase.

We respectfully request that you include the sales receipt and/or invoice with any return. If you buy Kristals products from unauthorized retailers or other unauthorized sources, we regret that we cannot offer you our money-back guarantee or assist you with any problems that you may encounter.

If you should need further information regarding the return of any Kristals products, please do not hesitate to call us at 1-866-210-0720, and it would be our pleasure to assist you however we can.