Customer Service


All copyright, trademarks, design rights, patents and other intellectual property rights (registered and unregistered) on Kristals website belong to Kristals Cosmetics

Kristals Cosmetics - holds all of its rights in content and online services. Universal Handicraft Inc. can only guarantee products purchased through authorized retail locations and only through its E-Commerce site (

Purchases of Kristals brand product made through any other outlets such as: Amazon, E-Bay, Etsy, Alibaba, or any other third par, e-commerce site(s) are to be purchased l buyers' own risk, as they are classified as UNAUTHORIZED RESELLERS and may sell expired and/or counterfeit products.

Nothing in our Terms & Conditions grants the right or license to use any trade mark, design right, or copyright owned or controlled by Universal Handicraft Inc. or a, other third party.

Product Safety

Kristals is committed to upholding the highest standards of safety for all the products we make and sell. We adhere to the most rigorous standards for product safety, so that our customers can purchase and use our products with complete confidence. Kristals confidently and proudly stand behind each and every product that we sell, and we pledge that we will always uphold the highest standards of safety for our customers around the world. We want you to know that:

  • Kristals in full compliance with FDA regulations as well as the European Union 7th Amendment Cosmetic Directive and the requirements for safety in all of the countries in which our products are sold.
  • Each and every ingredient used in our products has been thoroughly reviewed and tested by our internal safety team made up of toxicologists, clinicians, pharmacists and physicians.
  • Every product formula that Kristals manufactures is screened and tested for safety before it is marketed to consumers.


Kristals ships via UPS to physical US addresses only. UPS Express shipping does not deliver on Saturday or Sunday and is not available for orders being shipped to APO/FPO & P.O. boxes. Orders shipping to Alaska, Hawaii or a U.S. Territory must be shipped by our Premium shipping option.

Here's how long you should expect your order will take to ship:

  • U.S. and Canada - 4-6 days 
  • International - 5-10 days

Tracking your order:

To track your order, please use the tracking number included in your shipping confirmation email. This tracking number can also be accessed via the My Order History section for members.If you have questions about your order, please call us at 1-866-210-0720 or email us and we will be happy to assist you. To track your order with UPS please click here

Shipping to APO/FPO, PO Boxes and U.S. Territories:
Kristals can only ship to destinations in the US (including Alaska, Hawaii, Virgin Islands and US Territories). Standard ground shipping only to PO Boxes.

Modifying an order:
If you need to change an order you have already placed, please contact Kristals Customer Service at 1-866-210-0720. We will always do our best to accommodate your needs.

Returns, Exchanges, and Refunds

If for some reason you're not happy with your order, you can return it in its original packaging and receive a full refund. Pack the item(s) to be returned in the original package if possible. Returned packages must be returned prepaid to the Sender's address (located on the shipping label).

Refunds will be issued within 14 days in the form of credit to the credit card holder. Exchanges will be made within 21 days. accepts only unused and unopened items purchased through the KRISTALS.COM website.

Items purchased in a Kristals retail outlet or Kiosk must be returned to their original point of purchase. Returns / exchanges are subject to the related company policy. If for any reason you are having difficulties to solve a purchase issue, please contact our Customer Care representatives.


Because your security is our top priority at, we have insured that is a VeriSign Secure Site. Our partnership with VeriSign allows you to learn more about our web site before you submit any confidential information. maintains physical, electronic, and procedural safeguards to help guard personally identifiable information. If transactions are offered on the site, transaction information is transmitted to and from in encrypted form using industry-standard Secure Sockets Layer (SSL) connections to help protect such information from interception. restricts authorized access to your personal information to those persons who have a legitimate purpose to know that information to provide products or services to you and those persons you have authorized to have access to such information. Please be aware, however, that any email or other transmission you send through the internet cannot be completely protected against unauthorized interception.

What is SSL?
The SSL (secure sockets layer) protocol is the web standard for encrypting communications between users and web sites. Data sent via an SSL connection is protected by encryption, a mechanism that prevents eavesdropping and tampering with any transmitted data. SSL provides you with the confidence that private data sent to a web site, such as credit card numbers, are kept confidential. SSL certificates can provide non-forgeable proof of our web site's identity, and customer confidence in the integrity and security of our site.


Placing an order has never been easier. With our unique storefront you are able to visually see our products and promptly place an order in confidence that your privacy and security is our first interest.


Kristals accepts major credit cards through its secured payment portal. Our prices are competitive since we are able to extend savings by our purchasing power directly with Kristals Laboratories. Promotions are offered for specific events and are honored when presented in a timely manner within the Discount Coupon's Code expiration.


You can review your orders placed by logging in with the information you provided during registration. Details of orders cannot be changed.


You can update your personal profile by logging in with the information you provided during registration.