Customer Service

Product Safety

Kristals Cosmeticsis committed to upholding the highest standards of safety for all the products we make and sell. We adhere to the most rigorous standards for product safety, so that our customers can purchase and use our products with complete confidence. Kristals Cosmetics confidently and proudly stand behind each and every product that we sell, and we pledge that we will always uphold the highest standards of safety for our customers around the world. We want you to know that:

  • Kristals Cosmetics in full compliance with FDA regulations as well as the European Union 7th Amendment Cosmetic Directive and the requirements for safety in all of the countries in which our products are sold.
  • Each and every ingredient used in our products has been thoroughly reviewed and tested by our internal safety team made up of toxicologists, clinicians, pharmacists and physicians.
  • Every product formula that Kristals Cosmetics manufactures is screened and tested for safety before it is marketed to consumers.

SHIPPING and DELIVERY

Kristals Cosmetics ships via UPS to physical US addresses only. UPS Express shipping does not deliver on Saturday or Sunday and is not available for orders being shipped to APO/FPO & P.O. boxes. Orders shipping to Alaska, Hawaii or a U.S. Territory must be shipped by our Premium shipping option.

Tracking your order:
To track your order, please use the tracking number included in your shipping confirmation email. This tracking number can also be accessed via the My Order History section for members.If you have questions about your order, please call us at 1-866-210-0720 or email us and we will be happy to assist you. To track your order with UPS please click here

Shipping to APO/FPO, PO Boxes and U.S. Territories:
Kristals Cosmetics can only ship to destinations in the US (including Alaska, Hawaii, Virgin Islands and US Territories). Standard ground shipping only to PO Boxes.

Modifying an order:
If you need to change an order you have already placed, please contact Kristals Cosmetics Customer Service at 1-866-210-0720. We will always do our best to accommodate your needs.

PRIVACY and SECURITY

Because your security is our top priority at Kristals.com, we have insured that Kristals.com is a VeriSign Secure Site. Our partnership with VeriSign allows you to learn more about our web site before you submit any confidential information.

Kristals.com maintains physical, electronic, and procedural safeguards to help guard personally identifiable information. If transactions are offered on the site, transaction information is transmitted to and from kristals.com in encrypted form using industry-standard Secure Sockets Layer (SSL) connections to help protect such information from interception.

Kristals.com restricts authorized access to your personal information to those persons who have a legitimate purpose to know that information to provide products or services to you and those persons you have authorized to have access to such information. Please be aware, however, that any email or other transmission you send through the internet cannot be completely protected against unauthorized interception.

What is SSL?
The SSL (secure sockets layer) protocol is the web standard for encrypting communications between users and web sites. Data sent via an SSL connection is protected by encryption, a mechanism that prevents eavesdropping and tampering with any transmitted data. SSL provides you with the confidence that private data sent to a web site, such as credit card numbers, are kept confidential. SSL certificates can provide non-forgeable proof of our web site's identity, and customer confidence in the integrity and security of our site.

ORDERING

Placing an order has never been easier. With our unique storefront you are able to visually see our products and promptly place an order in confidence that your privacy and security is our first interest.

PAYMENT, PRICING and PROMOTIONS

Kristals Cosmetics accepts major credit cards through its secured payment portal. Our prices are competitive since we are able to extend savings by our purchasing power directly with Kristals Laboratories. Promotions are offered for specific events and are honored when presented in a timely manner within the Discount Coupon's Code expiration.

VIEWING ORDERS

You can review your orders placed by logging in with the information you provided during registration. Details of orders cannot be changed.

UPDATING ACCOUNT INFORMATION

You can update your personal profile by logging in with the information you provided during registration.